Advance bookings
All journeys must be booked in advance. Your booking is confirmed once we have accepted the journey and confirmed the agreed price and details. Please provide accurate addresses, date and time, passenger numbers, luggage requirements and flight details where applicable. Changes are subject to availability.
Prices and payment
The agreed price is confirmed at the time of booking. Payment arrangements are agreed when booking.
Cancellations and no-shows
You may cancel free of charge with at least 12 hours’ notice before collection. For cancellations with less than 12 hours’ notice, 50% of the agreed fare is charged. If a passenger does not arrive and is considered a no-show, the full agreed fare is charged.
Flight delays and airport waiting
Genuine flight delays are not treated as cancellations. Where flight details are supplied, we can monitor your flight and adjust the collection time. Up to one hour of waiting time is included for airport collections. After the first hour, additional waiting time is charged at £10 per 15 minutes.
Child seats
We do not supply baby or child seats. Bring your own approved seat. Secure storage with the driver for a return journey is available by prior arrangement.
When plans change
Please contact us as soon as possible. We aim to be reasonable and understanding where exceptional circumstances arise.