Your questions answered
Please click through the various questions below to find out more, if you can’t find something you are looking for feel free to contact us.
How do I pay for my vehicle?
We accept all major credit cards, including American Express, or you can pay via your debit card or by using PayPal. We do not hold on to any card details. If you prefer you can pay cash on the day.
How early can I book my vehicle?
All bookings should be made at least 24 hours in advance. For bookings within the 24 hours please call us to confirm availability.
Are the prices per passenger or per vehicle?
All our charges are per vehicle and not per passenger.
Will you meet us at any time of day?
Yes, we provide a 24 hour service, but only for pre-booked journeys.
What is your cancellation policy?
Bookings cancelled prior to 12 hours will be refunded in full. If you don’t notify us 12 hours prior to your booking you will be charged the full fee.
Are your drivers qualified?
All our drivers are fully qualified and registered with the local licensing authority.
Do you allow account customers?
Yes, we do take on account customers and happy to discuss your requirements.
Do you operate a fixed price policy?
The price quoted is the price you pay although charges for delays to flights, for example, can be expected.
Am I charged if my flight is delayed?
For airport bookings, the price paid allows for up to 45 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged. Car parking fees are to be paid to the driver on the day.
Where do I meet my driver when I land at the airport?
Our drivers will be given your contact information so they will be able to call you to meet in a specified location in the arrivals section. Alternatively if you are using our ‘Meet and Greet’ service your driver will be waiting for you in the arrivals area by the airport information desk holding a board with your name clearly written on it. If you have provided your mobile number we will try and contact you if we have any difficulty finding you.
Does the amount of luggage I bring affect the price?
No, there is no extra charge regardless of the amount o luggage that you carry in one of our vehicles. However luggage capacity may be restricted by the number of passengers being carried.
Do you provide children’s car seats?
For health and safety reasons we cannot supply or fit children’s car seats in any vehicle. UK law permits children to travel unrestrained in licensed taxis and private hire vehicles: children under 3 can travel with an adult in the back seat without a car seat or seat belt. Children 3 years or older can travel without a car seat but they must wear an adult seatbelt. Passengers are welcome to supply and fit their own car seats if preferred.
Are your vehicles wheelchair friendly?
Unfortunately because we only operate large executive saloons we do not have wheelchair friendly vehicles. If the passenger can transfer from the wheelchair to the car unassisted and their luggage and wheelchair can fit into the boot then this is not a problem. Please call in advance to discuss your situation.
Will I receive confirmation of my journey?
When booking online you will receive an email confirming your booking request, you will need to verify the journey details and inform us of any changes.
Can I eat or drink when travelling?
No, we operate a strict no food or drink policy.
Can I smoke during the journey?
No, MB Executive Cars operates a strict NO SMOKING policy in all its vehicles.
Do you offer Student Discounts?
Yes, we offer a 10% discount to any student when they produce a valid NUS card.
